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FAQ

ABOUT US

Q Who are FremantleMedia?

A. FremantleMedia is one of the largest creators, producers and distributors of television brands in the world. We are  responsible for many of the world’s highest rated prime time entertainment, drama, serial drama, factual entertainment and kids & family programming, with capabilities that extend from content creation to licensing, digital and branded entertainment, gaming and home entertainment.

FremantleMedia  are the  WWE license holder for DVD/Blu-Ray & Digital in the Europe, Middle East & Africa (EMEA)region.

 

RELEASE SCHEDULE & TITLE INFORMATION

Q. Is there a set time frame for how long after the US the UK will have the DVD?

A. It is our intention to release product in Europe as quickly as possible after the US release. Our target is to get this down to 4 weeks for all Pay-Per-Views and day-and-date for all other titles.

Q. Do you offer back catalogue titles previously released by the old licensee?

A. Yes, we offer a range of back catalogue titles previously released by the old licensee. All rights to titles and content previously released by the old licensee have transferred to Fremantle. We will make as much of the back catalogue available as we can and will also look into new ways of presenting it.

Q. Will the DVD’s be ahead of retail stores on your website?

A. We have a pre-order facility but the website and retail release dates will be the same.

Q. Are you releasing back catalogue titles on Blu-ray?

A. Yes, several Wrestlemania titles & SuperStar Specials back catalogue titles have been released and there will be more in the near future.

ARTWORK, PACKAGING & CONTENT FORMAT

Q. Do you continue to print the FSK logo’s on the German inlays?

A. Yes, it is a requirement to release product in Germany

Q. Do FremantleMedia put their logos all over the front cover like the previous licensee or will it look like the US releases which is a definite plus for WWE fans?

A. Our DVD and Blu-Ray covers will match the US artwork and run with one FremantleMedia logo, in addition to the WWE Home Video logo.

Q. I notice some the titles are in NTSC format, how will this affect their performance?

A. Some titles, which are English only audio, are released on NTSC format for DVD. These will play perfectly on all European DVD/BD players and their may only be an issue with picture quality if the discs are being viewed an on older CRT type of television.

 

LANGUAGE

Q. Will the DVD’s have French and German language options?

A. Yes, some of our releases will have French and German commentary. You can find specific language details for our new releases on both DVD & Blu-ray within their respective listings.

ORDERS

Q. When is payment taken for a pre-order, upon payment or once the item has shipped?

A. Payment for all orders, including pre-order titles, is taken immediately during the ordering process.

Q. When will be pre-orders be delivered?

A. We aim for all pre-orders to be delivered by day of release (or sooner if possible.)

Q. Is there be a telephone number to place orders?

A. Yes. Telephone ordering is available from 9:30am - 5pm GMT Monday to Friday.

From within UK: 0203 668 1500 International: +44 (0)203 668 1500

Q. Can customers order by post?

A. Yes the can you can find more information on our order by post page click HERE.

 

Q. Is delivery in the UK free of charge?

A. Yes all orders within the UK have free shipping. However there will be a charge on all orders outside of the UK.

Q. How long does delivery of an order take?

A. Details on the delivery process, can be found on our delivery detail page click HERE.

DIGITAL DOWNLOAD

 A. Our iTunes UK Superstore has now launched and can be found HERE.

 

Q. When will titles be available to the rest of Europe digitally?

A. We hope to have any update on this soon, but at this time there is nothing to report.

 

Q. What type of titles will be/are available on iTunes UK?

A. A wide variety of our WWE titles are already available for purchase on iTunes UK as well as Google Play and Blinkbox.

 

Q. Are titles on iTunes available to purchase in High Definition (HD)?

A. Yes, titles (where possible) on our iTunes Superstore are available in HD in both 720p and 1080p.

 

Q. Is it possible to purchase individual matches on PPV titles?

A. Yes it is. Matches on many of our iTunes UK content can be purchased individually. Should you want to purchase the full title in the future, the price of the full title will be reflected with you previous purchase taken into account.

 

Q. How often are there updates to iTunes?

A. The scheduling of additions to our iTunes library will vary, but we can assure there will be new titles added every two weeks

PRICING

Q. What will FremantleMedia pricing strategy be?

A. We are constantly reviewing our pricing structure to keep our prices as competitive as possible.

OTHER WWE MERCHANDISE/PRODUCTS

Q. Will your website sell other WWE product like merchandise?

A. No the website will be dedicated to WWE DVD, Blu-ray and Digital content.

Q. Will product be available to download digitally?

A. Yes we have digital rights and content is available digitally.

Q. Will Blu-ray product be region free?

A. Blu-rays are coded region B/C

OTHER

Q. Who are Logic Consultants Limited?

A. Logic Consultants Limited have been appointed by FremantleMedia Enterprises to administer the WWEDVD website, process orders received by post and take customer service calls. The www.wwedvd.co.uk website is however fully owned and controlled by FremantleMedia Enterprises.

Q. Who is handling the PR for WWE titles?

A. Elle McAtamney & Jeremy Graves from Fetch Publicity are handling the PR for all WWE titles. You can find their website HERE.

 

Q. Are you on Facebook or Twitter?

A. Yes we are very active on social media. You can find our official Facebook HERE and Twitter HERE.

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Customer Services

Email: info@wwedvd.co.uk
Telephone: 0203 668 1500

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Registered Address: FremantleMedia Limited, 1 Stephen Street, London, W1T 1AL
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